Being nice to customers isn’t enough in the digital age. Your reputation can be discussed in any number of online forums. If you are not providing superior customer service and creative ways to keep your customers coming back then you may want to think about what your competition is doing. Beyond Customer Service goes beyond the basics of handling angry customers and remembering their names by providing you with 50 tips on ways to keep your customers for a lifetime.
This course will help you and your organization go beyond customer service to retain and satisfy established clientele. You will learn about the importance of Customer Service to business success.